UK Laptops Ltd
OX49 5PX United Kingdom
Phone: 0844 3573543
Email: sales [at] uklaptops [dot] co [dot] uk
VAT No: 926 9397 71
Company number: 6491719
|Making A Purchase Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on checkout You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.|
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Deliveries to UK mainland (inc. Northern Ireland)|
For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown at the checkout, if it is not, please email UK Laptops for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items will be sent by Next Day courier and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. UK Laptops reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. UK Laptops reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
|Delivery Schedule We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK and 5-7 days for Europe. |
For assitance with delivery, please contact firstname.lastname@example.org
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 15% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee Refurbished laptops come with a 3 month return to base warranty.|
It is the customers responsibility to return the laptop for repair. If a repair is not possible, we may offer a replacement/upgrade but this will be reviewed on each individual case. Warranties cover labour and parts, but not the cost of returning the laptop to us.
The Warrant does not cover physical damage, i.e. from being dropped/drinks spilled over keyboard etc
New laptop accessories come with a standard 12 month guarantee
|Reaching Us If you need to reach us, please email us, alternatively, you can call on 0844 3573543 (International +44 1491 612222) or write to us at Couching House Couching Street Watlington Oxon OX49 5PX United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy If you are not happy with your purchase, please email email@example.com to obtain a return form. This returns form needs to go within the box with returned unit.|
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be packaged in the original box, and in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
|Remittance Terms All items must be paid for in full before despatch|